Question 1

Do you provide samples?

Accepted Answer

Yes, samples are available for most products. Sample cost is refundable upon bulk order confirmation. Shipping cost is paid by the buyer.

Question 2

What is your quality control process?

Accepted Answer

We follow AQL 2.5/4.0 inspection standards. Each order includes: pre-production sample, during-production check (DUPRO), and pre-shipment inspection (PSI).

Question 3

Do you offer OEM/customization services?

Accepted Answer

Yes, we provide full OEM services including custom packaging, branding, and product modifications. Minimum investment varies by project scope.

Question 4

What certifications do your products have?

Accepted Answer

All products are CE, EN71, and ASTM F963 certified. We can also provide ISO 9001, BSCI, and country-specific certifications (JP, KR, AU) on request.

Question 5

What payment methods do you accept?

Accepted Answer

We accept T/T (bank wire), L/C (letter of credit), PayPal (for samples), and Western Union. New customers: 30% deposit + 70% before shipment.

Question 6

Can you ship to my country?

Accepted Answer

We ship worldwide via FOB Shenzhen, CIF, or DDP terms. We have experience shipping to 50+ countries including US, EU, UK, AU, JP, KR, and Middle East.

Question 7

What is your Minimum Order Quantity (MOQ)?

Accepted Answer

MOQ varies by product, typically 100-2000 units. We accept mixed orders across our catalog. Contact us with your target items and quantities for a custom quote.

Question 8

What is the lead time for bulk orders?

Accepted Answer

Standard lead time is 15-40 days depending on product complexity and order volume. Custom OEM orders typically require 45-60 days including sample approval.

Archives: <span>FAQs</span>

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